In the General tab, check the device status.Method 1: Hardware and devices troubleshooterThis built-in automated troubleshooter can detect and fix most of the incorrect settings and errors that could cause issues with external devices. Right click on device and select properties. Check if there is a yellow exclamation mark or a red cross mark over it. Press Windows key + X, select Device manager. I would suggest you to try these steps and check:First, I would suggest you to connect the device to the computer and then check the status of the device in Device manager to check if there is any error reported for this particular device. Hi Hector,Welcome to the Microsoft Community forum.This issue could be caused due to some incorrect settings or due to an incompatiblecorrupt driver.
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